Hair Mask 00.03

SHIPPING

SPAIN
Correos Express (1-3 days): €7.00

EUROPEAN UNION
UPS Standard (4-7 days): €15.00
UPS Express (2-4 days): €30.00

EUROPE (NON-EU)
UPS Standard (4-7 days): €25.00

NORTH AMERICA
UPS Standard or Zeleris (4-10 days): €35.00

WORLDWIDE
UPS Standard or Zeleris (4-10 days): €60.00

We ship around Europe, UK, North America (USA, Canada and Mexico), Asia, Australia & NZ. Please let us know if you're trying to purchase from somewhere else and we'll try to provide you with an international rate.

Delivery time includes order preparation and shipping.
Deliveries are not prepared on weekends and Spanish public holidays, and not delivered on Sundays and other holidays.

Expect 1-2 more days on top of standard procedure during peak seasons. We appreciate your understanding during busy times.

Shipping costs are in regards to private customers and for personal use only. Bulk and business orders may be charged with extra shipping costs.


CUSTOMS
Please note that depending on your order and country, you will be liable to pay local taxes and duties on receipt of your order, for which Bassal Store cannot accept liability. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted from the amount refunded to you.

STORE PICKUP
You can pick up your online order at our Store. Select "Store Pickup" at Checkout.
We will send you a pickup notification email when your order is ready for pickup. Please wait for this email before coming to the store.


RETURNS

Items purchased at our Store and at www.bassal.store are eligible for return or exchange within 14 days of delivery. Please contact us at customercare@bassal.store

All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.

Socks, underwear, swimwear and jewelery are not eligible for return or exchange for hygienic reasons. Gift cards are also non-refundable.

Bassal Store reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.

The return shipping fee is not covered by us.

PLEASE NOTE: Return Policy Update for Returns Outside the EU
All return parcels now need order documents for customs processes. Since May 2024, customs offices require ATLAS registration for all returning parcels. Because of this, please make sure to get a Return Authorisation from us prior to proceeding with your preferred carrier or individual return steps. This policy applies to all non-EU countries, including Norway, Switzerland, and the UK.

ARCHIVE SALE items can't be returned.